| Navistar Service Advisor University Module 2: Connecting and Charisma over the Phone (9385)
More Info | “The Review” tells the story of Joe, a hapless customer service associate at a wireless phone store. Joe keeps making customers angry and is at risk of being fired, until he meets Sofia who is a customer service LEGEND.
“Connecting and Charisma on the Phone” goes though concepts and strategies service and parts professionals can use to build a connection with customers over the phone.
| |
| Navistar Service Advisor University presented by Chris Collins, Inc. (9251)
More Info | Navistar Service Advisor University presented by Chris Collins, Inc.
| |
| Navistar Service and Parts Manager Training: 17 Laws of Leadership (9413)
More Info | This course is intended to describe leadership in-depth to help managers determine the most important aspects of a winning culture and apply these principles towards their department.
| |
| Navistar Service and Parts Manager Training: Between Two Fires (9375)
More Info | This course is intended to help Service and Parts Managers understand the vital drivers for each department and work together to devise strategies to drive parts and labor sales, as well as Uptime.
| |
| Navistar Service Manager University: Module 1-Financials (9340)
More Info | Navistar Service Manager University: Module 1-Financials
| |
| Navistar Service Manager University: Module 2-Building the Business (9408)
More Info | Navistar Service Manager University: Module 2-Building the Business
| |
| Navistar Service Manager University: Module 3-Recruiting a Team of Top Dogs (9409)
More Info | Navistar Service Manager University: Module 3-Recruiting a Team of Top Dogs
| |
| Navistar Service Manager University: Module 4-Process and Swimlanes (9410)
More Info | Navistar Service Manager University: Module 4-Process and Swimlanes
| |
| Navistar Service Manager University: Module 5-Gamification (9411)
More Info | Navistar Service Manager University: Module 5-Gamification
| |
| 2020 Anti-Corruption Training Videos (9122)
More Info | Navistar is committed to doing business the right way and we expect our dealers to act in the same manner by understanding and upholding their responsibility in preventing corruption and bribery. Please review these brief training videos pertaining to the Foreign Corrupt Practices Act (FCPA), Anti-Corruption, Code of Conduct, Confidential Information, Documents and Records Protection, Gift Giving & Receiving, Political Activity and Conflicts of Interest.
| |
| Adding ASE Certification and CPL Numbers to an LMS Profile (8940)
More Info | Detailed instructions for adding ASE Certification and CPL numbers to an LMS profile. ASE and CPL numbers are required to be entered into ER to be considered for Diamond Certification.
| |
| ASL Pre-screening and Scheduling
More Info | Web-Based Course - This course is for Service Advisors to learn about the five points of a quality intake conversation and other best practices to improve the customer service experience, the value they receive as a Navistar® vehicle owner, and the reputation of the dealership service organization.
| |
| Basic Excel Training (9211)
More Info | This course covers basic software training for Microsoft Excel.
| |
| Managing Workflow Through the Service Department (9012)
More Info | Web-Based Training - This course is intended to introduce service personnel to appointment scheduling, work-in-process reports, and call logs. Features and benefits of these systems are explained, as well as basic implementation steps.
| |
| OnCommand Connection 101 (9364)
More Info | This course will provide basic information about OnCommand Connection including:
What is Telematics?
What is OnCommand Connection?
What are the benefits to the customer?
What are the benefits to the Sales Professional and Dealership?
| |
| Service Performance Measurement (8784)
More Info | Training course focused on building visual management tools that help in easy and effective communication of dealership performance metrics. This course will teach how to build various graphs, charts, and reports that will help track metrics such as revenue, hours sold, proficiency, efficiency etc.
| |
| Service Sales Dashboard (8797)
More Info | Training course focused on analyzing customer data to identify top customers and customer spending trends. This course will go in depth to build a service sales dashboard where you can combine various KPIs and metrics to identify how customer spending has changed over the years. This information will help you to build customer focused strategies for your dealership operations.
| |
| Technician Job Knowledge (9369)
More Info | Technician Job Knowledge Exam
| |
| Upselling for Service Advisors: Maximizing Profitability (8988)
More Info | This course is intended to familiarize dealership personnel with the concept of upselling, as well as basic strategies for implementation within a dealership environment
| |
| Using your Chrome browser to display charts and graphs (9185)
More Info | In this course you will learn how to convert shop monitors and displays into effective communication tool by using Chrome web browser and Revolver chrome extension.
| |
| Visual Management Board (9182)
More Info | This training video details the step by step process to design and establish a visual management board which will help to identify bottlenecks and streamline service operations in dealership shop floor.
| |
| WIP (Work In Process) (9186)
More Info | Training course focused to build a visual work in process report that will quickly and efficiently help you to identify bottlenecks in your shop operations and take corrective measures.
| |
