| Navistar Service Advisor University Module 2: Connecting and Charisma over the Phone (9385)
More Info | “The Review” tells the story of Joe, a hapless customer service associate at a wireless phone store. Joe keeps making customers angry and is at risk of being fired, until he meets Sofia who is a customer service LEGEND.
“Connecting and Charisma on the Phone” goes though concepts and strategies service and parts professionals can use to build a connection with customers over the phone.
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| Navistar Service Advisor University presented by Chris Collins, Inc. (9251)
More Info | Navistar Service Advisor University presented by Chris Collins, Inc.
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| Navistar Service Manager University: Module 1-Financials (9340)
More Info | Navistar Service Manager University: Module 1-Financials
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| International 360 Advanced (8863)
More Info | This course is intended to provide a more in depth understanding of I360 and how users can customize it to maximize efficiency.
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| Navistar Safety (8903)
More Info | Web-Based Training - Navistar Safety requirement designed to reinforce the principles of shop safety.
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| OnCommand Connection Advanced (8862)
More Info | This recorded meeting is intended to provide a more in depth understanding of OnCommand Connection and capabilities.
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| OnCommand Connection, International 360, and IFC Overview (8861)
More Info | This course is intended to provide an overview description of how to utilize OnCommand Connection and International 360.
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| 2017 International® A26 Engine Introduction (9014)
More Info | Web-Based Training - This course is intended to introduce parts and service personnel to the 2017 International® A26 Engine.
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| 2017 International® A26 Engine Overview (9022)
More Info | Web-Based Training - This course is intended to provide an overview of the 2017 International® A26 Engine.
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| 2017 International® Truck Operator Controls (8968)
More Info | Web-Based Training - This course is intended to provide an in-depth description of the electronic controls and displays within the vehicle cab.
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| 2021 MV Walk Around (9028)
More Info | Web-Based Course - This course is intended to introduce parts and service personnel to the new International® MV™ and it`s features.
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| Electric Vehicle Diagnostics and Service (9372)
More Info | Web-Based Training - This course is intended to introduce service personnel to diagnostic and service procedures on the electric vehicle platform.
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| Electric Vehicle Powertrain and Chassis Overview (9373)
More Info | Web-Based Training - This course provides a powertrain and chassis overview on the electric vehicle platform.
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| High-Voltage Safety (9371)
More Info | Web-Based Training - This course provides an introduction to the safety procedures and equipment required when working on or near a high-voltage battery electric vehicle.
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| IC Bus Electric CE Series Overview and Walkaround (9370)
More Info | Web-Based Training - The following course provides an introduction to the new IC Bus Electric CE Series bus.
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| iKNow Overview and Navigation (9249)
More Info | Web-Based Training - This course is intended to introduce personnel to the iKNow System and it`s features.
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| International eMV Overview and Walkaround (9374)
More Info | Web-Based Training - This course is intended to provide an overview of the International eMV, and it’s key features and components.
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| International® 360 Overview (7559)
More Info | Introduction to International® 360 for Service Professionals.
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| International® CV™ Overview and Walkaround (9096)
More Info | Web-Based Training - This course is intended to introduce parts and service personnel to the International® CV™ and it’s features.
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| International® HV Overview and Walkaround (9035)
More Info | Web-Based Training - This course is intended to introduce parts and service personnel to the new International® HV and its features.
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| International® LT & RH Overview and Walkaround (8962)
More Info | Web-Based Training - This course is intended to introduce service personnel to the International® LT & RH and their features.
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| Introduction to the Next Generation Diagnostic Manual (8498)
More Info | Web-Based Training - This course is intended to introduce technicians to Navistar`s Next Generation diagnostic manual.
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| LT Academy Overview (9002)
More Info | Web Base Course – The LT Academy Overview is a high level course identifying what drove the design of the LT Series Truck. The material will expose key items that make the LT the Most Driver Centric Truck On The Road. This course was delivered at the initial launch of the LT Series Truck. This is the 1st of 5 LT Academy Courses and the additional courses will provide more in depth information of what is provided in this offering.
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| LT Academy UPTIME (9006)
More Info | Web Base Course - The LT Academy UPTIME Course is the last of 5 LT Academy Courses. This course explores what International Truck has done with the LT Series Truck to improve UPTIME. The course will identify what is UPTIME. It also explores what improvements have been made to improve UPTIME over previous models. Lastly it will look at items that have been made easier to service / maintain which helps the LT Series Truck stay on the road where it was made to be.
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| Managing Workflow Through the Service Department (9012)
More Info | Web-Based Training - This course is intended to introduce service personnel to appointment scheduling, work-in-process reports, and call logs. Features and benefits of these systems are explained, as well as basic implementation steps.
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| Next Generation Telematics Overview (8482)
More Info | Web-Based Training - This course is intended to introduce service personnel to the International® and IC Bus® next generation telematics, and its features.
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| OnCommand Connection 101 (9364)
More Info | This course will provide basic information about OnCommand Connection including:
What is Telematics?
What is OnCommand Connection?
What are the benefits to the customer?
What are the benefits to the Sales Professional and Dealership?
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| Service Portal Training for Technicians (8206)
More Info | Web-Based Training - In this program, you’ll learn about the tools and resources that are available for your use when repairing a vehicle.
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| TIPS: Creating and Using Health Reports, Fault Code Action Plans, and the Resource Impact Preview (9365)
More Info | TIPS - This TIPS course will cover the process for creating a health report as well as how to use the fault code ranker, FCAP, and RIP.
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| TIPS: Driveline Vibration (6857)
More Info | TIPS – Driveline Vibration provides the viewer with information on some general inspections that can help reduce driveline vibrations down to acceptable levels.
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| TIPS: Fault Code Ranker (9359)
More Info | TIPS - This TIPS course will cover the Fault Ranker and how it can be used to assure a proper repair and the best Uptime for our customers.
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| TIPS: Live FCAPs (9229)
More Info | TIPS - This video will provide you information on how to find FCAPs for the vehicle you are working on.
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| TIPS: Parts Catalog Tips and Tricks (9259)
More Info | TIPS - This video will cover tips and tricks with the parts catalog, including the Fleetrite cross reference button.
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| TIPS: Using Live Fault Code Action Plans (9260)
More Info | TIPS - This TIPS video will provide users with more information on how to use Live Fault Code Action Plans.
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